Our global team is dedicated to providing you with the product support you need, when you need it, in the channel of your choice. Read about topics ranging from Remote Proactive Services to How to Open a Service Request, and get access to the best in EMC customer service. This popular blog space features posts from our team of global customer service bloggers, and highlights new customer service programs and resources, Online Support Site features and new releases, what’s new for EMC’s support communities, and much more. Subscribe to the EMC YouTube Channel and receive email notifications whenever we post a new support video. Our new YouTube Playlist launched only a few months ago and already hosts over 180 videos, including product/feature demonstrations, how-to’s, and troubleshooting guides on a wide variety of EMC products. Tweet us with your questions and we’ll get you the help you need. If social media is your preferred customer service channel, stay informed and follow us on Twitter for daily technical product tips and news, invitations to Ask the Expert events, the latest downloads and user guides, and easy access to EMC’s best customer service tools and resources. IMPORTANT: If you are a customer, supplier or contractor of AIRBUS products or services you should contact your Airbus business point directly rather than use. Follow to register for events and visit the upcoming calendar to see what’s coming up soon. Get real-time access to our top product experts, post your questions, and get answers via community discussions and live tweet chat sessions. These ongoing, virtual Q&A events are hosted year-round on the ECN in multiple languages, and cover a broad spectrum of topics on all EMC products. Follow this space on the EMC Community Network (ECN) by clicking the ‘Follow’ button on the top right, and receive automatic notifications when new content is posted, including Quick Bytes video updates, spotlights on featured services, and monthly tips and tricks. This new community is your central location for news and updates on EMC Customer Service capabilities and helpful resources to help you get the most out of your service experience. Our dedicated experts can be reached in a variety of ways that you may not be familiar with, so we’d like to share some new customer service resources with you – as well as provide you with a list of helpful links for some of our most-used online support tools. Critical patch updates, security alerts, and tax, legal, and regulatory updates. Access to the major product and technology releases. View All Electronics & Accessories DealsĮvery day, EMC’s global customer service teams work hard to provide you with the best product support available, 24/7 and in the language of your choice. Access to My Oracle Support including our knowledgebase.Energy, Climate Action & Sustainability.APEX Cloud Platform for Red Hat OpenShift.APEX Cloud Platform for Microsoft Azure.APEX Data Storage Services Backup Target View Technical Issues Help Purchase Options See details of your Training Credits & Learning Hub Subscription options.If you have DD archiving to an ECS, contact EMC Support and reference this Knowledgebase Article, KB 513725. Persistence Flag: Contrary to EMC documentation regarding an F5 Load Balancer, connections should NOT be sticky or persistent as this will not balance the load to all ECS nodes.Is a Load Balancer required between the DD and the ECS? Yes.Both of these releases should be Generally Available the week of 09-July-2018 if not sooner. This DD OS should be paired with ECS 3.2.1.0 (ECS 3.2 SP1). Note: ADO can be changed after bucket creation but the assigned replication group cannot be changed after bucket creation.įutures: DD OS 6.1.2 and higher will have a larger chunk size when writing to the ECS Cloud which will result in a better storage efficiency on the ECS. The minor code issue that is triggered by small files that are written to the ECS is fixed in ECS 3.1 HF3 and ECS 3.2.įor ECS versions 3.1 HF2 and lower these systems should be upgraded to ECS 3.1.0.3 (ECS 3.1 HF3) or ECS 3.2.0.1 (ECS 3.2 HF1) plus a configuration change which can be applied to avoid issues.Īlso, because DD does its own replication it is recommended everyone should set up the DD bucket like this:Įnsure the bucket that is used by DD is part of a local replication group, in other words, a nongeo-replicated bucket.Įnsure Access During Outage (ADO) is not enabled on the bucket that is used by DD.
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